GateWay
Fax
Systems, Inc.
Supplies & Accessories Selection Chart FAQ
Repair Service Technical Help Site Map
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90si Secure Fax Gateway - Online Help
...for the New Async 90si
Online help for the OLD sync-only 90si is here

Common Reasons for Unsatisfactory
90si System Performance:
1. Is Your Secure Phone / Crypto Set to Aynchronous Secure Data mode?
Insure that your secure telephone is in Asynchronous Secure Data mode with the data rase set for 9600 bps. See the new Async 90si User's Guide for instructions in Sections 2.6 "Setting Up Your Encryption Device."

You may also consult your Secure Telephones' User's guide.
2. Is Your Fax Set to Auto Receive and On 1 or 2 Rings?
If you are unsure, connect your fax directly to a phone line and call it. If it answers before your hear the 3rd ring, then it is OK. If if takes more than 2 rings set it to 1 ring.
If you do not have your fax manual, perhaps you will find it here: Find your fax's manual.
3. Check your 90si Default Setting to Insure Your Configuration Matches.
See the new Async 90si User's Guide Section 2.3.3 "Configuration Selection Chart" and Section 2.4 "Setting Your Chosen Configuraiton." for details.
PC Fax. Here are some common solutions for PC Fax Modem Configurations.


Async 90si User's Guides, System Addendums and
Software Update Notification:
Manuals in Adobe Acrobat (PDF) format
Async 90si User's Guide (2 Mb) Revision 4.3 dtd 1/16/2010


There will be at least one FREE software upgrade for your new Async 90si. Please sign up to receive an email notification when it's available and/or when the User's Guide is updated.
Enter your email addr. & press Submit

We will never release your email address, for any reason!

Addendums to 90si User's Guide for our "systems"
Model 690 Addendum (44K)
Model 390 Addendum (24K)



If you are still having trouble...call us!!

Every 90si comes with Lifetime, Unlimited, Free, Technical Support...even those manufactured by TSP and GTE before GateWay Fax Systems' purchased the product. Please don't hesitate to contact us...we can get your system up and running quickly.

SECURE FAX TEST LINE: You may test your system or any of those in your secure fax network with our Secure Fax Test Line. Test, troubleshoot or simply practice, as much as you wish, from 9AM to 6PM EST. We are equipped with STU-III's, operational keys and secure faxes. We will help you get your systems operationl. Please call toll-free: 1-877-951-9814 or 336-697-9100.

You can also get technical assistance from our Government Sales and Marketing office listed below.

GateWay Fax Systems, Inc.
Secure Facsimile Products --- Virginia, USA
Toll Free: 1-877-951-9800
Tel: 804-796-1900, Fax: 804-796-1116
We Accept
IMPAC
GS-35F-0512J
email questions to Andrew Chambers.