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90si Secure Fax Gateway - Online Help

Here are some common reasons for unsatisfactory 90si system performance

1. Synchronous Secure Data mode.
Insure that your secure telephone is in Synchronous Secure Data mode. Your 90si Reference Guide contains specific procedures. Consult our Online 90si Reference Guide, or download a copy in Adobe Acrobat format (below).

You may also consult your Secure Telephones' User's guide.
2. Is your fax set to Auto Receive and on 1 or 2 rings?
If you are unsure, connect your fax directly to a phone line and call it. If it answers before the third ring, then it is OK. If if takes more than 2 rings set it to 1 ring.
If you do not have your fax manual, perhaps you will find it here: Find your fax's manual.
3. Check your 90si configuration.
4. Check your 90si's DIP Switch settings.
5. Have a look at these common Transmit Procedures.
PC Fax. Here are some common solutions for PC Fax Modem Configurations.

Consult your 90si User's and Reference Guides.
If you have lost or misplaced them, download them here.

Manuals in Adobe Acrobat (PDF) format
Addendums to 90si User's Guide for our "systems"
Model 690 Addendum (44K) Model 490 Addendum (32K)
Model 390 Addendum (24K)


If you are still having trouble...call us!!

Every 90si comes with Lifetime, Unlimited, Free, Technical Support...even those manufactured by TSP and GTE before GateWay Fax Systems' purchased the product. Please don't hesitate to contact us...we can get your system up and running quickly.

SECURE FAX TEST LINE: You may test your system or any of those in your secure fax network with our Secure Fax Test Line. Test, troubleshoot or simply practice, as much as you wish, from 9AM to 6PM EST. We are equipped with STU-III's, operational keys and secure faxes. We will help you get your systems operationl. Please call toll-free: 1-877-951-9814 or 336-697-9100.

You can also get technical assistance from our Government Sales and Marketing office listed below.



GateWay Fax Systems, Inc.
Secure Facsimile Products --- Virginia, USA
Toll Free: 1-877-951-9800
Tel: 804-796-1900, Fax: 804-796-1116

We Accept
IMPAC
GS-35F-0512J
email questions to Andrew Chambers.